Terms and conditions

1. General provisions

1.1. This agreement is a public offer made by the carrier that carries the passengers and operates the bus-ticket.net website (hereinafter the “Carrier”), in accordance with Articles 633 and 641 of the Civil Code of Ukraine.

1.2. By submitting a booking request on bus-ticket.net, the user (hereinafter the “Passenger” or the “Buyer”) confirms that they have read and accept in full the terms of this agreement and the Privacy Policy.

2. Definitions

• Website means the bus-ticket.net website and all of its pages;
• Booking Request means the Buyer’s request, submitted via the Website, to book selected seats on a specific trip;
• Ticket means an electronic document confirming the Passenger’s right to travel on a specific trip;
• Order means one or more Tickets booked under a single Booking Request.

3. Subject of the agreement

3.1. The Carrier, under a licence, carries passengers and luggage in its own VIP-class Mercedes-Benz Sprinter minibuses on routes from Kyiv to Warsaw, Kraków, Chișinău, Istanbul and Antalya and back, and provides the Buyer on the Website with information about trips and the option to book seats.

3.2. The contract of carriage between the Passenger and the Carrier is deemed concluded once the booking is confirmed. The Carrier is responsible for operating the trip, passenger safety, the safekeeping of luggage and adherence to the timetable.

4. Booking and payment

4.1. Ticket sales open 6 months before and close 1 hour before the trip’s departure.

4.2. The Buyer selects a trip and seats on the Website and submits a Booking Request. The selected seats are held for the Buyer until the booking is confirmed by the Carrier’s manager.

4.3. The Carrier’s manager confirms the booking via Telegram and agrees the payment method with the Buyer. No online payment (by bank card, Apple Pay or Google Pay) is accepted on the Website. The Ticket price shown on the Website is final; no service fee is charged. Prices are stated in Ukrainian hryvnias (UAH); for international trips, prices are also shown in euros (EUR).

4.4. Child Tickets for passengers under 14 are sold at a 20% discount. Promo codes are applied in accordance with the terms of the relevant promotion.

4.5. Once the booking is confirmed and payment is made by the agreed method, the Ticket is sent to the Buyer via Telegram or e-mail.

4.6. The date, time, trip or passenger details of a paid Ticket cannot be changed.

5. Rights and obligations of the parties

5.1. The Buyer undertakes to provide accurate passenger details and, for international trips, passport details in Latin letters that exactly match the document.

5.2. The Passenger must arrive for boarding no later than 30 minutes before departure of a domestic trip and 1 hour before departure of an international trip, carry an identity document and comply with the rules of carriage.

5.3. The Passenger is entitled to carry one piece of luggage weighing up to 20 kg and hand luggage of up to 5 kg free of charge. Additional luggage is charged at the Carrier’s rates.

5.4. The Carrier undertakes to provide the Buyer with a Ticket once the booking is confirmed and paid for, to notify the Buyer of trip cancellations and to operate a support service via Telegram every day.

6. Liability

6.1. The Carrier is not liable for trip delays caused by traffic conditions, weather or waiting times at state border crossing points.

6.2. The Carrier is not liable if the Passenger is refused permission to cross the border due to missing or invalid documents.

6.3. The parties are released from liability in the event of force majeure.

7. Cancellation and refunds

7.1. The Buyer may cancel a booking request free of charge before paying for it by messaging the Carrier’s manager on Telegram.

7.2. Refunds for a paid ticket are made on the terms that the Carrier’s manager communicates to the Buyer when confirming the booking, and in accordance with the laws of Ukraine. The money is returned by the same method that was used for payment.

7.3. If a trip is cancelled through the Carrier’s fault, the Buyer receives a full refund of the ticket price.

8. Personal data

The Carrier processes the personal data of the Buyer and passengers in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy.

9. Dispute resolution

9.1. Claims are accepted via Telegram and are reviewed within 14 calendar days.

9.2. If a dispute cannot be settled through negotiation, it shall be resolved in accordance with the laws of Ukraine.

10. Carrier’s details

The Carrier’s details are provided on request via Telegram.